Report broken machine directly to CSC Service Works (you'll need the machine's number):
https://www.cscsw.com/request-service/,
or call customer service at 844-272-9675.
Download the CSC app for your phone. The app enables you to:
App for iPhone: https://apps.apple.com/us/app/csc-go/id1552572916
App for Android: https://play.google.com/store/apps/details?id=com.cscsw.cscgo&hl=en_US&gl=US